FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges depend on your location and the size/weight of your order. Here’s a general guideline:
Within India:
Standard delivery charges apply, starting from domestic shipping for a 1kg package can range from ₹30 – ₹100/-
Note: Free delivery may be available on bulk or high-value orders. Please contact us for details or a custom shipping estimate.
How long will delivery take?
What exactly happens after ordering?
Order Confirmation:
You’ll receive a confirmation email or WhatsApp message with your order details.
Processing & Preparation:
We carefully prepare your items. For ready-made products, this takes 1–3 working days. Custom items may take longer, depending on the design.
Shipping:
After packing, your order is shipped via a trusted courier service. You’ll receive a tracking number to monitor the delivery.
Delivery to Your Address:
Delivery to most locations in India takes 7–12 working days from dispatch.
Do I receive an invoice for my order?
Yes, absolutely! Every order shipped to India comes with a proper invoice, which includes:
Product details
Quantity
Price
Shipping charges (if any)
Total amount paid
The invoice is either:
Emailed to you after order confirmation, or
Included in the package upon delivery.
PAYMENT INFORMATION
A Wishlist lets you save your favorite products so you can easily find and purchase them later.
You can add items to your Wishlist without buying them right away.
It’s perfect for planning future purchases, comparing options, or sharing with friends or family before an event.
To use the Wishlist feature, you may need to create an account or log in to our website.
We’re very sorry if you received a damaged or incorrect item. Please follow these steps so we can fix it quickly:
Contact Us Within 48 Hours:
Send us a message on WhatsApp or email with your order number and clear photos of the damaged or wrong item.
Review & Response:
Our team will review the issue and respond within 1–2 working days with a solution.
Replacement or Refund:
If the issue is confirmed, we will offer a replacement, exchange, or refund, depending on the situation and your preference.
Unfortunately, order changes or cancellations are not available once an order has been placed.
All orders are processed immediately to maintain fast preparation and delivery timelines. Please review your order carefully before confirming.
If you have questions or concerns, feel free to contact us — we’re here to help as much as possible within our policy limits.
